A-Z Facility Guide

Accessibility
Disabled parking:
Disabled parking is  available outside both main entrances.

Disabled Washrooms:
Female washrooms with disabled stalls are located in section D, J, and S.
Male washrooms with disabled stalls are located in Sections J and W.
Private unisex washrooms are located at Sections: J and S.

Disabled Seating:
Accessible event seating is located on the main concours, at the top of Sections A, G, and U.  

Alcohol Management 
Patrons attempting to enter, who are deemed intoxicated, will be denied access without refund.  
Any person found with alcohol not purchased from Western Financial Place is subject to immediate eviction.
Any person found in an intoxicated state will be removed from the premises without refund. 

Animals 
Only service animals are permitted (a service animal is any animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability).

ATM
An ATM is located on the main lobby.

Baby Change Stations 
Baby changing stations are located on the main concourse in all public female and male washrooms.

Box Office  
BUY TICKETS ONLINE tickets.cranbrook.ca

The box office is only open on the first day events go on sale, and event days.  All other days, tickets are available for purchase at the Administration Office.
Administration Office Hours:
Monday thru Friday 10:00 am - 4:00 pm

Bus Transportation

Western Financial Place is located at 1777 2nd Street North, served by Bus Routes #12 and #20.  Routes 22, 23/24 also pass Western Financial Place.

Calendar of Events 
Event list here: Calendar of Events

Cameras
Flash photography and professional equpiment are not permitted at events.  However, phones and small cameras are typically permitted. 

Cancelled/Postponed Events 
If an event is postponed or cancelled, patrons will be notified by phone or email, and details regarding refunds or rescheduling options will be provided on our website.   
Ticket internet processing charges are non-refundable.

Catering 
Please contact the Cranbrook Bucks for more information at (250) 426-8889.

Children - Tickets 
All patron, regardless of age, must purchase a ticket. Some events allow infants 2 years and younger to attend an event at no charge, provided they sit on the lap of an accompanying adult.  

Code of Conduct 
Fan courtesy is essential and expected.  Any guest who interferes with the enjoyment of another individual during an event is subject to eviction from the building.
 
Unacceptable behaviors include:
- Standing on chairs
- Drunk and disorderly conduct
- Fighting or challenging others to fight
- Exposing private body parts
- Interfering a game or event
- Throwing, discharging or launching any liquid substance or object.
- Using of abusive, profane or threatening language to staff

Concerns 
Concerns regarding an event should be directed to Guest Services located inside the main entrance event doors, or to the Administration Office (250-489-0261) during regular business hours.

Concessions 
Operated by the Cranbrook Bucks, concessions offer products such as pizza, hot dogs, popcorn etc. A full service resturant is also located above the seating area, and normally operates during hockey games and events. 
Confectionary items are available at Shivers located in the main lobby.

Contact Information 
Western Financial Place
1777 2nd St. N.
Cranbrook, BC  
V1C 7G9

Administration Office:  250-489-0267
Box Office:  250-426-SEAT (7328)

Related Links: Contact Us

Drinking Fountain
Drinking fountain is located in the main lobby.

Elevators 
There is one elevator located in the main lobby, adjacent to the arena entrance.

Emergency Evacuation and Exits 
Emergency exits are located throughout Western Financial Place and are marked within illuminated red signage. 

Exit and Re-Entry Policy 
Many events have restrictions on exit and re-entry, and patrons may not be allowed to return once leaving the premises.

First Aid 
Emergency Medical Service Attendants are available to assist any guest in need during all concerts and major events.  The facility is equipped with three AED’s:  pool desk; main concourse behind section B; and the lower concourse dressing room hallway. 

Lost Child 
If you notice a lost child, or if you lose your child, please find a representative from Guest Services immediately for assistance. Found children will be taken to the Guest Services area located at the main arena entrance doors.

Lost and Found 
Lost an item?  Visit Guest Services located at the arena entrance doors.  For all Lost and Found inquiries after an event, please contact our Administration Office at 250-489-0267.

Found items will be itemized and , and then donated to charity, or disposed of at the discretion of the building management.

Lost or Stolen Tickets 
Once an event ticket(s) is purchased, it becomes the buyer’s property and responsibility.  Reissuing of event ticket(s) is left to the discretion of the promoter representing the event.  If approved by the promoter and Western Financial Place management, a $2.00 fee per ticket will be charged to the patron. 

Merchandise 
Concert/event merchandise is normally sold in the main lobby area. Locationa and times vary depending on the concert/event.

The Cranbrook Bucks Merchandise is available year-round in the Buck's office located in the main lobby. 

Parking 
There are 953 parking stalls and 30 handicap stalls located at Western Financial Place. All stalls are within easy walking distance to the venue.
Annual prepaid parking passes are available for hockey games through the Cranbrook Bucks office.
Assigned stalls in the West lotare reserved for suite holders 

Prohibited Items
For safety reasons, patrons are refused entry if they are in possession of prohibited items.  Illegal items will be turned over to Cranbrook RCMP.  If a patrons is found in the faciilty with prohibited items, the items will be confiscated and in some cases, they may be evicted from the building.

Prohibited Items include (but are not limited to):
- bottles
- cans
- coolers
- fireworks
- weapons 
- skateboards
- outside alcohol/food or beverage*
- helium balloons
- backpacks/large bags/luggage
- air horns/whistles/noisemakers/laser pointers of any kind
*This list of prohibited items may vary based on events.

Pucks 
Be aware of flying pucks.  In the case of an injury, please notify a Guest Services representative immediately.

Recycling 
Western Financial Place provides recycling bins in the building.  

Security & Searches 
Handbags, bags, and searches:
Only small handbags or baby bags are allowed.  Leave backpacks and large bags either at home or locked in the trunk of your vehicle.  

All bags are subject to a search before entering Western Financial Place.  
Pat Downs:
Some events may involve a full pat-down search.  Patrons refusing a visual or physical pat-down search will be refused entry at the discretion of security.

*Patrons found possessing contraband items will be asked to remove items from the arena or dispose of them.  Guests refusing to comply will be ejected from Western Financial Place and Cranbrook RCMP will be contacted.

Smoking Policy 
In compliance with the City of Cranbrook By-Law #5372, Western Financial Place is a smoke free facility.

The exit/no-entry policy applies for smokers. However, for some events, there may be outside designated smoking areas available.  Leaving the facility for any reason may result in no re-entry into the facility. 

Special Circumstance Seating 
If you require special seating of any kind, please let box office staff or guest services know, so we can accommodate the special request to the best of our ability.

Standing During Events 
Standing on seats or any other building structure is not permitted at any time.

Western Financial Place requests all guests remain seated during events.  Depending on the demographics of the event (such as concerts), standing may be acceptedas normal protocol.

Strollers 
Guests may bring strollers to events at the facility. All strollers must be collapsible and should be stored in a way that does not obstruct guests.  Western Financial Place is not responsible for any lost, stolen or damaged strollers.

Temperature 
During hockey games, a cooler building temperature is maintained to provide a suitable ice surface for play. For other events where the ice is covered with an insulated sub-floor, the building will be maintained at a comfortable room temperature, however under very cold winter conditions, patrons should still bring along extra warm clothing. 

Washrooms 
Female washrooms which include disabled stalls are located in section D, J, and S.
Private unisex washrooms are located at J and S for patrons with additional needs.
Male washrooms with disabled talls are located in Sections: J and W.

Walking 
Please follow these few conditions while walking in Western Financial Place:

1) Walkers - enter through the south entrance and use your security card to access the concourse.
2) Walking is available 6:00 am to 10:00 pm seven days a week, excluding Special Events, Special Event set-up/tear-down.  The concourse is closed for walking at 4:00 pm on Cranbrook Bucks home games.  
3) Walking is allowed on the main level .  The ice level is off limits.
4) NO running on the concourse.
 

Will Call/Ticket Reservations 
Prepaid tickets purchased via telephone or online can be picked up at Recreation and Culture (pool desk) at Western Financial Place weekdays 8:00 am to 8:00 pm or weekends noon to 8:00 pm.  Photo identification is required for pick-up.

On the day of the event tickets can be picked up at the Box Office.

Wheelchairs
A transport wheelchair on site for customers to use as required.
On event day, please visit Guest Services at the main entrance for access.

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