Aquatic Guidelines
Patron Code of Conduct
Safe access for everyone
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Creating a safe, positive, and inclusive environment for all participants.
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Treating fellow participants, staff, equipment, and facilities with respect.
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Ensuring expectations, regulations, and policies are followed.
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Everyone has a role in supporting a positive, safe environment.
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Anti-social or negative behaviour resulting from intoxication or the use of drugs or alcohol
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The consumption of alcohol or drugs in our washroom facilities
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Smoking or vaping within our spaces
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Bringing weapons into our spaces
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Violent or aggressive behaviour
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Theft or vandalism of recreation or patron property
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Making threats, attempting to intimidate, goading, and inciting others to violence
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Any action that promotes discrimination, racism or hatred
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The use or display of abusive or offensive materials, words, or images
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Any action that damages, defaces, fouls or pollutes City property
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Any activity or conduct that would be detrimental to the environment at the site, breaches posted rules, and may negatively affect those in the immediate surrounding area
Addressing unacceptable behaviours
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A verbal warning
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A verbal suspension of access
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A written warning
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Issuance of a letter of behavioural expectation
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A written suspension of access
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The nature and impact of the incident
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History of other incidents involving the individual(s) or group
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The potential for ongoing incidents
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The age and demeanor by the individual
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Whether the individual has taken responsibility for their behaviour.
Appeal process
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Individual/group is provided a letter from the Director outlining the reason for (citing relevant bylaw and/or policy) and details of the access restriction.
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Access restriction letters will advise a request to appeal the decision can be submitted to the Director of Recreation and Culture.
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The Director of Recreation and Culture (or designate) will make arrangements with the individual/group to hear their appeal.
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A decision regarding the appeal will be provided in writing from the Director of Recreation and Culture no later than 30 days after the appeal has been heard.
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The access restriction will remain in effect during the appeal process.
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Where a decision results in a reduction of the length of the access restriction or withdrawal in its entirety, notice will be provided to appropriate staff at all affected facilities/sites.
General Facility Rules
Cell Phones
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Use of cell phones, PDAs, cameras, and other recording devicesis restricted in the Cranbrook aquatic center.
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The public must speak with the Aquatic Manager before taking any photos while atthepool. Arrangements can be made to accommodate requests for individual and group photos.
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Change Rooms/Washrooms: Please tum off and store cell phones/PDAs/cameras/recording devices when using the change rooms or washrooms. Taking pictures within change rooms or washrooms is against the law.
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Cell phones are restricted to the viewing area and bleachers within the pool vicinity. Swimmers are now permitted to leave their cell phones in the aforementioned areas at their own risk.
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For security reasons and to protect the personal information of patrons, taking photos in the cash counter area is prohibited.
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Public Areas (Lobby, Arena, Courts, Classrooms, Party Room): Photos are permitted in these public areas withthepermission of a staff member.
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Patrons are encouraged to report any individuals usinga cell phone/PDA/cameraor other recording device in a suspicious manner to a staffmember immediately.
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If patrons have any concerns or questions regarding these guidelines, they should talk to the Aquatic Supervisor.
Emergencies
If someone needs your help, please assist if it is safe to do so.
If you witness a dangerous situation or an emergency, notify a staff member immediately.
In the event of a major emergency, an alarm may be sounded, and the area evacuated. Please follow staff direction and assist if asked.
Be prepared to provide a statement if you were a witness. It will help staff and emergency responders handle the situation and help prevent a reoccurrence.
First aid assistance is always available.
Change Rooms
Children ages 0-4 years old may use the male or female changes rooms withtheir parent or guardian.
Children of the opposite gender ages 5 years or older must use the family change room or the change roomof their gender.
Family Change Roomis for use by parents withchildrenup to ages 12 years old and individuals who require assistance or privacy due to special circumstances. A parent or guardian must accompany their child when using the family change room. Family Change Room is gender neutral
Lost, stolen, and damaged items
Lost or stolen items are not the responsibility of the City of Cranbrook's Recreation and Culture Department. Clients are encouraged to leave valuable items at home, or locked away if lockers are available for use.
The City of Cranbrook's Recreation and Culture Department is not responsible for damage to vehicles that take place on municipal property.
Private Promotion/Business
Individuals are not permitted to promote products or services they represent while using the pool.
External fitness instructors, swimming instructors, therapists and personal trainers are not permitted to privately train or host classes at the pool unless authorized by Municipal staff.
Release, waiver, and indemnity
Pets and Emotional Support Animals
General Pool Rules
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Patrons are not allowed to sit on each other’s shoulders.
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Gum chewing while swimming can result in choking.
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Gum on the pool deck or in the water increases the janitorial workload
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Service dogs should remain in the viewing area when near the wave pool and hot zones.
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When visiting the leisure pool, please keep your service dog near the bleachers.
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To provide a safe and enjoyable experience for everyone, we recommend avoiding busy times such as public swims, parent & tot swims, and swim lesson sessions.
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Eye infections are not easily killed by chlorine, sharing of goggles can result in the spread of infections.
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Exception: If you are going to lend out a pair of goggles/use them for lessons, they must first be washed with soap and water.
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No hypoxic training/breath holding training
WHIRLPOOL / SAUNA / STEAM ROOM
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The sauna and the steam room are not areas that are in direct observation of the Lifeguard on deck.
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Children tend to underestimate their ability to withstand extreme temperature fluctuations and can quickly succumb to medical conditions related to hot environments.
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Recommended maximum time limit is 15 minutes.
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Patrons using the whirlpool are to keep their head above the water at all times.
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Provides for proper cooling of the body
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Water clarity when the jets are on limits visibility of objects under the water
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Prevention of ear infections.
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Showering allows the body to regulate cooling.
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Showering cleans the sweat off of the body resulting in better pool chemistry.
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Taking medication
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Currently under a doctor’s supervision
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Have heart disease, high or low blood pressure
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Pregnant
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Possible spread of disease or infection to other patrons.
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The person who is sick or has open sores/wounds can get an infection from the hot areas.
MAIN POOL
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1 patron at a time
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1 bounce
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Do not dive/jump towards any walls
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Fulcrum (wheel) will remain locked in forward most position
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Decrease the possibility of patron coming in contact with the bottom of the pool which could result in serious injury.
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Diving in same direction of diving board reduces risk of divers colliding
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Eliminates risk of a diver jumping onto a mat
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Excess weight on the lane ropes could result in the lane snapping and the patron being cut by the exposed wires.
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It is very time consuming to restring lane cable and it costs a lot of money to replace a snapped cable.
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This helps with congested lanes being used without conflict.
WAVE POOL
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Prevents patron from getting to close to the wave generator.
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Prevents the possibility of getting an arm/leg caught in the bars.
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The wave pool basin is too shallow.
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Falling from the mat can result in serious injury in the case of contact with the bottom of the pool.
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Jumping into the wave pool (jumping in from a height into shallow water) can result in ankle, knee, hip or back injury. This is intensified if the patron jumps in when a wave is at a low point, making the water shallower than normal.
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The adult must wait at the bottom of the slide to help the child out of the flume
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Lifejackets are permitted, provided they are being worn